Privacy Policy

This website is owned by Pocco, Inc. DBA Sophare, a Delaware corporation. (When we say "Sophare", "We", "Our" or "Us" in this document, we mean Pocco, Inc., DBA Sophare). The words “Information” and “Data” may be used interchangeably.

Sophare believes privacy is a fundamental right, regardless of where you live. When you connect with Sophare, we understand you are trusting us to safeguard your privacy and sensitive data. Our operational model does not involve the resale or sharing of private data. We firmly believe that our success depends on delivering a secure, reliable service while upholding transparency with our valued customers.

For Website Visitors#

Data Collection#

Following the standard for many websites, we use tracking cookies to identify trends about the visitors on our website. Non-personally identifying information, such as your web browser version, your IP address, and the website you clicked from, may all be stored in our logs and third-party website analytics services such as Google Analytics.

If you fill out a contact form, we will collect and retain the personally identifying information that you have provided to us, such as name, email address, and company name, job level, and functional role together with information such as your web browser and IP address.

Purpose of Data Collection#

We use this data to understand our market and assess the success of our marketing and sales efforts. We may use this information to follow up with potential customers, including via email.

Data Access and Usage#

Sophare employees with a business need to see this data, primarily those who support our sales and marketing efforts. They will only use this information to support Sophare customer acquisition efforts and will not share your information with third parties, except trusted vendors needed to directly support our sales and marketing programs, such as our email marketing platform.

Data Retention#

We will retain your personal information only if needed to provide you with services or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Data entered in the Sophare Service is retained in accordance with the agreement between the Customer and Sophare.

Data Protection#

Our website uses TLS (Transport Layer Security) to encrypt any communications between our website and your web browser. The data that we store is protected in networks that are encrypted, and we use a variety of security measures, including two-factor authentication, to restrict who has access to this information.

Information Sharing#

We do not share or sell identifying information with third parties except that we may store the information with specific vendors, such as our email marketing platform, who per their policies must not email you except on our behalf.

Removing Your Identifiable Information#

Please send us an email at team@Sophare.co and we will remove it.

For Service Users (at app.Sophare.co and other Sophare.co URLs)#

Data Collection#

The main function of the Service is to securely store, process, and retrieve information ("Customer Data") that is provided to us by our Customers. This includes human resources and organizational data, such as current and past employee rosters and management structures. It also includes Personally Identifiable Information ("PII"), such as name, address, birthdate, gender, marital status, tenure, compensation, salary information, tax information, or performance review data.

Customer Data can be entered or updated individually by customers using the Sophare user interface ("UI"). Customer Data can also be bulk-imported via upload in the UI, transferred using Sophare's programmatic interface ("API"), or automatically synced from remote systems. Access to this data is strictly restricted through customer-controlled permissions. Customer Data is not shared between customers or with other systems, unless explicitly requested by the customer.

We may use your browser’s local and session storage features, to identify our Authorized Users, and retain certain user preferences.

We do not currently set “third party” cookies within our service. In the future, we may add some third-party product analytics tools to help us understand usage of our product and improve it.

Restricted Data#

Sophare does not permit the use of the Service to store financial account numbers or credit card numbers, medical or health records, or any information about children under the age of 13. If we obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files.

Data Access and Usage#

Sophare provides granular sensitivity controls that allow the customer to manage access to each type of data and determine which authorized users can view specific data.

Sophare employees do not have general access to Customer Data beyond what is necessary for their job responsibilities. However, there are a few exceptions including certain Engineers and Security personnel who may have production access, Data Scientists and Analysts who may perform aggregate analysis on anonymized and PII-scrubbed data, and other similar roles that require access for their duties. It is important to note that such access is limited and closely monitored.

Information Sharing#

We do not share Customer Data with others, except at the explicit request of that Customer. For example, the Customer may turn on an integration with a third party such that Sophare automatically sends data to that third party. Such integrations are turned on at the Customer’s risk, as Sophare cannot control what happens with the data after it leaves Sophare.

Deleting Your Data#

Following Customer termination, we will delete all of a Customer’s identifiable data after one year, or earlier if you request it at team@Sophare.co.

If you are not an Authorized User, for example, you are a former employee of a Customer, you will need to contact our Customer, who is the Controller of the data and has the ability to retrieve your information from Sophare.

Retention of Information#

We retain personally identifiable information that we collect only so long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal requirements. We have an Information Security Policy which provides for the destruction of personally identifiable information after it is no longer needed for the purposes for which it was collected and legal requirements have been met.

GDPR#

Although Sophare is a US business, we are committed to complying with the European Union’s General Data Protection Regulation (GDPR) for both EU citizens and non-EU citizens. According to GDPR, Sophare is considered the Data Processor, and our Customers are the Data Controllers, specifically regarding our Customer Data.

Changes in this Privacy Policy#

We reserve the right to change this policy at any time without prior notice to users of this site. This Privacy Policy was last updated on September 27, 2023. Please check here regularly to learn of any changes to this policy. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you have questions or feedback on our privacy policy, contact us at team@Sophare.co.

This website is owned by Sophare, Inc., a Delaware corporation. (When we say “We”, “Our” or “Us'' in this document, we mean Sophare, Inc.). The words “Information” and “Data” may be used interchangeably.